Flight Cancelled? Your Refund Rights Under the DOT Rule
Updated 13 Nov 2026
0ground stops
4delay programs
Most affected: SFO · ground delay, max 11 hours and 30 minutes
Live from the FAA
When U.S. airlines have to give you a cash refund, when they don't, and how to ask for one.
When you're owed a refund
Under the U.S. Department of Transportation's refund rule, you're owed a cash refund when the airline cancels your flight or changes it significantly and you don't accept the alternative it offers. A significant change includes a departure or arrival shifted by 3+ hours on a domestic flight or 6+ hours internationally.
Vouchers are optional
The airline can offer a voucher or credit, but you can say no and take the money back to your original form of payment.
What you're not owed
U.S. law doesn't require cash compensation for delays, or hotels and meals. Many airlines promise them anyway for delays they caused. Check the DOT airline customer service dashboard for your airline's commitments.
How to ask
Use the refund script on our help page. If the airline refuses, file a complaint with the DOT.
Tip: the app is usually faster than the phone line or the counter. Try all three at once.
Your rights
Do I get a refund?
Under U.S. DOT rules, if your airline cancels your flight or changes it significantly (3+ hours domestic, 6+ international) and you turn down the alternative, you're owed a cash refund to your original payment method. You don't have to accept a voucher.
Will they pay for my hotel or meals?
No federal law requires it. Many airlines commit to meals or hotels for delays they control. Weather and FAA air traffic holds usually don't count. Check the DOT dashboard for your airline.
Should I rebook now?
If your flight is cancelled, rebook in the app while you wait in line or on hold. Seats go fast. If it's only delayed, wait for an update before giving up your seat.
Why is there a ground stop?
Common reasons are weather (wind, thunderstorms, low visibility), equipment outages, staffing shortages and runway problems. The FAA status feed lists the reason for each active stop or delay program.
How long do ground stops last?
Most last 30 minutes to a few hours. The FAA often posts an expected end time and can extend or lift it early.
Do I get compensation for a delayed flight?
In the U.S., airlines don't owe cash compensation for delays, though many offer meals or hotels for delays they cause. In Canada, the Air Passenger Protection Regulations can require compensation for delays within the airline's control. In the EU and UK, EC 261 can apply.
What if I miss my connection?
If both flights are on one ticket, the airline must rebook you at no cost. Ask for the next available flight, including partner airlines.
Copy-paste scripts
Hi, my flight [FLIGHT #] on [DATE] was cancelled. I'd like to be rebooked on the next available flight to [CITY], including partner airlines. If none works, I'm requesting a full cash refund under DOT rules.
Hi, my flight [FLIGHT #] on [DATE] was cancelled and I'm not accepting the rebooking offered. Under the DOT refund rule I'm requesting a full refund to my original form of payment, not a voucher or credit. Booking code: [CODE].
Hi, my flight [FLIGHT #] was cancelled and I'm stuck overnight in [CITY]. Does your customer service plan cover a hotel or meal voucher for this disruption? Thanks for your help.
Get an alert
Help someone else
This page links to official sources and doesn't track individual flights. Always confirm with your airline.