Rebook first, then sort out a hotel and what you're owed. Here's the order that saves the most time.
What to say at the desk
Pick what happened and we'll write a short, polite script you can read to the agent.
Based on U.S. DOT rules and the customer service commitments large U.S. airlines have made to the DOT. Check your airline's own page for its exact policy.
Do these in order
1. Call your airline while you queuePhone lines are often faster than the desk2. Look for another flightAny airline, last-minute seats3. Book a hotel before they sell outFree cancellation on most rooms4. Or driveOne-way rental cars5. Know your refund rightsCash back if you don't travel6. Check what you're owedFree calculator
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